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Customer Service Representative at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

01 Feb, 27

Salary

4000.0

Posted On

03 Nov, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Consumer Services

Description
  • Core Responsibilities:Handle inbound and outbound customer calls professionally and efficiently.
  • Respond to customer inquiries and provide accurate product and service information.
  • Resolve customer complaints and escalate complex issues when necessary.
  • Verify customer information and maintain accurate records.
  • Complete call logs and reports in a timely manner.
  • Identify customer concerns and communicate trends to management.
  • Adhere to quality standards and customer service guidelines.



  • Required Background & Experience:1-2 years of experience in customer service, call center, or a related role
  • Diploma or equivalent qualification
  • Strong communication and interpersonal skills
  • Good problem-solving and critical-thinking abilities
  • Proficient in MS Office applications
  • Customer-focused mindset
  • Ability to work independently and collaboratively in a fast-paced environment
Responsibilities