Customer Service Representative First Shift at Planet Fitness

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

13.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Etiquette, Account Updates, Problem Solving, Interpersonal Communication, Time Management, Diplomacy, Computer Proficiency, Punctuality, Reliability, Listening Skills, Empathy, Safety Monitoring, Cleaning, Stocking

Industry

Wellness and Fitness Services

Description

Job Summary This job is full time and will require you work one weekend day. Shift is 6am to 2pm. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Handle all front desk related activities not limited to: Answer phones in a friendly manner and assist callers with a variety of questions. Check ID and Member barcodes into the system New member sign-up Take prospective members on a tour of the club Facilitate needed updates to member’s accounts Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed Assist in maintaining the neatness and cleanliness of the club Assist in monitoring for safety of persons and cleanliness in the club Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements Customer service background preferred Basic computer proficiency A passion for fitness and health Upbeat and positive attitude at all times Punctuality and reliability is a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations Strong listener with the ability to empathize and problem solve Demonstrate diplomacy in all interactions while using appropriate behavior and language High School diploma/GED equivalent preferred Must be 18 years of age or older Physical Demands Continual standing and walking during shift Continual talking in person with members and answering incoming membership calls Must be able to occasionally lift up to 50 lbs Will dilute and clean with chemicals during shift Clean and sanitize equipment and often used surfaces in the club Monitor club and assist members throughout entirety of shift

Responsibilities

The representative will manage front desk activities, including greeting members, answering phones, processing new sign-ups, giving club tours, and updating member accounts. Essential duties also involve maintaining the cleanliness and safety of the club facilities, including restrooms and equipment.