At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
Business title: CUSTOMER SERVICE REPRESENTATIVE
Possible location(s) (indicate primary location): Warsaw, Poland
Organisation: BA Fiskars
Recruiting Manager (& possible Matrix Manager) : Sales Operations Manager CEE
Job Profile (from Job Architecture): CUSTOMER SERVICE REPRESENTATIVE
Geographical scope: Poland, Czech, Slovakia, Hungary

Education: B.Sc. or M.Sc. degree, or Diploma with relevant experience

• High School – economic direction

Job purpose and responsibilities:

• order management (receive, process and verify the accuracy of orders from customers and ensures customer needs are met)
• Ensure customer requirements are properly documented and communicated regarding the orders and logistics.
• Supporting the Key Account Managers and Sales Representatives for Central Europe
• Improving customer service procedures and ways of working
• Handle complaints and other issues affecting customer orders, liaising where necessary with relevant stakeholders to solve order issues.

Direct subordinates / travelling:

• no

Key interfaces/stakeholders internally and externally:

• Close Co-operation with customers , consumers, Sales, Finances, Marketing

Experience & knowledge, languages needed

• Fluent in Hungarian, communicative English
• Fluent in Polish - nice to have
• Computer skills
• Knowledge Microsoft Office (advanced Excel)
• Working in SAP and Documents

Competencies & characteristics needed in the role (list the 4-5 most central ones)

• analytical mindset, likes problem solving
• sociable, likes to work with a team
• organized, diligent
• able and motivated to work in an international environment
• likes to work in a changing environment, able to handle change

Last day of application:
2025-04-14

At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.
Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Georg Jensen, Gerber, Iittala, Moomin Arabia, Royal Copenhagen, Waterford, and Wedgwood. Our brands are present in more than 100 countries, and we have close to 450 own stores. We have approximately 7,000 employees and our global net sales in 2023 were EUR 1.1 billion.
We are driven by our common purpose: Pioneering design to make the everyday extraordinary. In 2024, we are celebrating our 375th anniversary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth.
Read more:
fiskarsgroup.com

Job purpose and responsibilities:

• order management (receive, process and verify the accuracy of orders from customers and ensures customer needs are met)
• Ensure customer requirements are properly documented and communicated regarding the orders and logistics.
• Supporting the Key Account Managers and Sales Representatives for Central Europe
• Improving customer service procedures and ways of working
• Handle complaints and other issues affecting customer orders, liaising where necessary with relevant stakeholders to solve order issues

Competencies & characteristics needed in the role (list the 4-5 most central ones)

• analytical mindset, likes problem solving
• sociable, likes to work with a team
• organized, diligent
• able and motivated to work in an international environment
• likes to work in a changing environment, able to handle chang