Customer Service Representative at Fiskars Group

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Logistics Coordination, Problem-Solving, Analytical Skills, Teamwork, Detail-Oriented, Microsoft Office, SAP, Document Handling, Fluent In Hungarian, Fluent In English, Polish Language, Organizational Skills, Proactive Approach, Collaboration

Industry

Manufacturing

Description

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! OUR ROLE Customer Service Representative Are you passionate about delivering exceptional customer experiences and keeping things running smoothly behind the scenes? We are looking for a detail-oriented and proactive Customer Service Representative to join us in supporting our customers across Central Europe. This position is based in Warsaw, Poland and reports to our Sales Operations Manager. The role is full-time and is hybrid. WHAT YOU’LL DO AT FISKARS Responsibilities: Receive, process, and verify customer orders to ensure accuracy and timely delivery. Communicate customer requirements clearly and ensure logistics are aligned to meet expectations. Support Key Account Managers and Sales Representatives in daily customer-related tasks and follow-ups. Act as a key contact for resolving customer inquiries, complaints, and order-related issues. Coordinate with internal teams (such as logistics, warehouse, and sales) to resolve order and delivery challenges. Document all order and service activities accurately for smooth tracking and reporting. Contribute to improving customer service processes and identifying more efficient ways of working. Ensure a smooth and professional experience for all customers across the Central European market. WHO YOU ARE Experience: B.Sc., M.Sc., or diploma with relevant experience; background in economics is a plus. Fluent in Hungarian and English; Polish is a nice to have. Solid computer skills, with proficiency in Microsoft Office, especially Excel. Experience working with SAP and document handling systems Strong analytical mindset with a proactive approach to problem-solving. Team-oriented and enjoys working in a collaborative environment. Highly organized, detail-focused, and reliable in daily operations. Comfortable working in a dynamic, international setting and adaptable to change. START YOUR JOURNEY AT FISKARS GROUP We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in ENGLISH today! Don’t worry about a cover letter, your application is enough indication of your interest. We are committed to protecting your personal data, so we only accept applications through our career website. #LI-VC1 Last day of application: 2025-10-24 ***** At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team: Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors. Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region. Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential. Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets. Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company. Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands. Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate. ***** Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million. Read more: fiskarsgroup.com Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million. Read more: fiskarsgroup.com

Responsibilities

The Customer Service Representative will receive, process, and verify customer orders while ensuring timely delivery and clear communication of customer requirements. They will also support Key Account Managers and Sales Representatives in resolving inquiries and coordinating with internal teams.