WHY JOIN STRYKER?

Looking for a place that values your unique talents? Discover Stryker’s award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

JOB DESCRIPTION

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

• Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
• Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing
• Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)
• Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction
• Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)
• Process and follow up customers’ complaints
• Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
• Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA
• Communicate effectively with Customers and respond to their requests
• Assist the implementation of Discounts and FOC Policy
• Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved