Customer Service Representative at Flatrock

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Cross-selling, Upselling, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Time Management, Written Communication, Verbal Communication, Data Entry, Interpersonal Skills, Multitasking, Organization, Attention To Detail

Industry

Food and Beverage Services

Description

About the Company Calendar Cheese Company is Australia’s leading importer and distributor of domestic and international specialty cheese, caviar, and premium dry goods, servicing premium retailers, restaurants & airlines, across Australia. We offer an extensive selection of quality cheeses, caviar and dry goods sourced from the best dairies, affineurs and producers around the world. Why Join us? Innovative Culture: Be part of a forward-thinking company that values initiative, innovation, and continuous improvement. Career Growth: Gain exposure to a diverse product portfolio with opportunities for ongoing learning and professional growth. Collaborative Environment: Work in a supportive and dynamic team where your contributions are valued and you have the ability to drive real change. Competitive Benefits: Enjoy a comprehensive benefits package, varied employee benefits program including generous staff discounts on eligible products. About the Role As a Customer Service Representative, you will be the first point of contact for our customers, delivering exceptional service while processing orders, managing customer enquiries, and supporting daily administrative activities. You will work closely with multiple departments to ensure seamless customer experiences and contribute to sales and margin growth through product promotion and proactive customer engagement. A passion for food and an interest in the gourmet food industry will help you thrive in this role as you support some of Australia's leading retailers and hospitality businesses. Key Responsibilities Process customer orders and enquiries efficiently while providing informed, proactive support. Promote the full CCC product range and identify cross‑sell and upsell opportunities to maximise sales. Build strong, trustworthy relationships with customers and team members Maintain current product knowledge through ongoing training and development. Adhere to company policies and procedures while consistently striving to exceed customer expectations. About You You are a customer-focused professional with a positive attitude, strong attention to detail, and a genuine passion for delivering exceptional service. Skills and Experience Previous experience in hospitality or food retail is highly regarded. Intermediate to advanced Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook. Strong organisational and time management skills, with the ability to multitask and reprioritise effectively. Excellent written and verbal communication skills. Ability to work independently while meeting deadlines. Proactive, adaptable, and able to perform well under pressure. Strong interpersonal skills with the confidence to liaise professionally with customers, suppliers, and colleagues. High level of accuracy and attention to detail, including data entry skills. A positive, team-oriented mindset and willingness to contribute to a collaborative workplace culture. If you enjoy building relationships, delivering exceptional customer experiences, and connecting customers with outstanding premium food products, we'd love to hear from you. Apply now and become part of a team that champions quality, flavour, and service excellence.

Responsibilities

Act as the primary point of contact for customers by processing orders and managing enquiries efficiently. Drive sales growth through product promotion and the identification of cross-sell and upsell opportunities.