WHO WE ARE

Stramit is “Australia’s leading vertically integrated steel manufacturer and total steel building material solutions provider” Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on ‘improving the world around us through smart thinking, simply delivered’ providing our customers real value.

ABOUT THE POSITION

Are you passionate about enhancing customer experiences and supporting organizational success? Stramit is seeking a committed Customer Service Representative to join our vibrant and forward-thinking team.
In this pivotal role, you will serve as the main point of contact for our valued customers. Your responsibilities include thoroughly understanding customer needs, applying solution-based selling tactics to drive sales, and deliver exceptional customer service. Working closely with our branch, transport, and planning teams, you will play a crucial role in ensuring prompt fulfillment of customer orders and facilitating efficient product delivery and pickups from our Queanbeyan site.
This is a full time, permanent opportunity based onsite at our Queanbeyan branch, with requirements to be in the office Monday through Friday.

• Support and work with our Residential and Distributor, Commercial and Sheds & Outdoor Customer bases located in your regional branch.
• Respond promptly and efficiently to inbound calls from all customers in a dynamic environment.
• Precise and speedy data entry, particularly in processing orders accurately and efficiently.
• Maintain a dedicated focus on resolving both customer concerns and business-related issues.
• Investigation of errors, damages and claims as required to ensure customer satisfaction.
• Demonstrate versatility by working both independently and collaboratively to maintain seamless operations, communicating with both internal and external stakeholders.
• Cultivate strong local client relationships through personalised service.Uphold a steadfast commitment to rigorous safety protocols and practices.