Key Responsibilities:

• Assist customers with booking pick-up and delivery of balikbayan boxes
• Respond to inquiries via phone, WhatsApp, and social media
• Provide accurate information about rates, schedules, and promotions
• Go live on Facebook/TikTok occasionally to promote services and engage customers
• Support marketing activities when needed
• Handle customer concerns and complaints professionally
• Update customer records and prepare basic reports
• Promote company services and special offers

Requirements:

✔ Previous customer service experience (preferred)

✔ Confident and presentable on social media live

✔ Good communication skills in English (Tagalog is a plus)

✔ Basic knowledge of Facebook, TikTok & Instagram

✔ Energetic, friendly, and customer-oriented