JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Saskatoon. Reporting to the Saskatoon Branch Manager, you will focus on providing service to customers and sales generation of cut flowers, while ensuring exceptional customer satisfaction with an accurate purchase/return/exchange process and in the best interest of Florists Supply customers.

SKILLS

• Strong customer service orientation with a focus on satisfaction.
• Excellent communication skills in English.
• Proficient in data entry with attention to detail.
• Ability to analyze information effectively and provide solutions.
• Sales experience with a knack for upselling products or services.
• Strong phone etiquette and interpersonal skills.
• Ability to work collaboratively in a team environment while managing individual responsibilities. Join us in delivering outstanding service and making a positive impact on our customers’ experiences!
  Job Type: Full-time
  Pay: From $18.00 per hour
  Expected hours: 33 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Profit sharing
• Vision care

Work Location: In perso

• Responsible for the processing of customer purchases and assigned customers, returned products and exchanges.
• Answer inbound customer calls and e-mails, offer product sale opportunities to customers.
• Responsible for helping to receive trucks on Sunday
• Responsible for picking and packing cut flower orders
• Assist customers that come into the branch to shop and pick up their order.
• Investigate and resolve customer complaints and inquiries.
• Maintain professionalism and phone etiquette during all interactions.
• Help in other ares and teams as needed.
• Ability to work Sunday from 7:30am-4:00pm, and Monday to Wednesday 7:30am to 3:00pm, and Thursday from 7:30am to 11:30am. Must be able to fill in for holidays and peak seasons.