Customer Service Representative for Healthcare Account | With 21K Signing B at ISTA Personnel Solutions

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

BPO Experience, Voice Account Handling, Blended Account Handling, US Healthcare Insurance, Phone Contact Handling, Active Listening, Multi-tasking, Prioritization, Time Management, Confidentiality, Regulatory Compliance

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Handle inbound and outbound calls from patients, healthcare providers, and insurance representatives regarding diabetes supplies, order status, billing inquiries, and product information. Provide guidance and education to patients on diabetes-related supplies such as glucose meters, test strips, lancets, and other prescribed products. Coordinate with billing, insurance verification, and order fulfillment teams to resolve issues related to orders, insurance coverage, and shipment delays. Meet or exceed individual and team performance targets including call handling efficiency, productivity, quality assurance scores, and customer satisfaction metrics. Ensure confidentiality of patient information and comply with company policies as well as healthcare regulatory standards. At least 6 months of BPO experience handling a Voice/Blended account US healthcare insurance experience is a PLUS Strong phone contact handling skills and active listening skills Ability to multi-task, prioritize, and manage time effectively Willing to work onsite in Buendia, Makati Amenable working night shift What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives

Responsibilities

The representative will manage inbound and outbound calls concerning diabetes supplies, order status, billing, and product information for patients, providers, and insurance agents. Responsibilities also include educating patients on prescribed diabetes supplies and coordinating with internal teams to resolve order, insurance, and shipment issues.