Customer Service Representative for HR Service Hub, Romanian speaking at Bosch Group

Vecsés, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, HR Administration, Email Communication, Telephone Communication, Service Level Agreements, Operational Policy Compliance, Customer Satisfaction, SAP-HR, Conflict Management, Empathy, Resilience, Teamwork, Romanian Language Proficiency, Hungarian Language Skills, English Language Skills

Industry

Software Development

Description

Company Description In April 2021 we established the HR Service Hub of Bosch in Central Eastern Europe (CEE) based in Vecsés, near Budapest. From here we provide wide range of HR Administration Services for our Bosch employees in the Region. Job Description We are searching for a service-enthusiast Customer Service Representative to join our Hub. In this role, you will respond to all kind of HR-related requests from associates from multiple organizational areas of Bosch in Romania, ensuring great customer experience. Your tasks will be: - Manage associates’ requests related to HR administration via email or telephone, complying with service level agreements, statutory laws and operational policy. - Ensure and increase customer satisfaction levels as the first level of contact. - Forward complex questions to the HR Service team responsible for the topic. - Record required information on the Shared Service Framework (SSF) and process system entries in SAP-HR on time. - Share knowledge and feedback from customers with HR service specialists to achieve continuous improvement. Qualifications Which requirements are important to us? - Background: You have at least bachelor's degree in Business Administration, HR or related areas. - Experience: You have 2-3 years of experience in Human Resources (e.g. Personnel Administration, Payroll). - Personality: You are empathetic and perceptive. You can work under pressure with resilience. You have good communication and conflict-management skills. - Working practice: You are capable of identifying customers’ concerns and creating a suitable conversation structure accordingly. You have readiness of mind and high capacity to work in a team. - Languages: You are proficient in Romanian and ideally you have intermediate Hungarian and English skills (written and spoken). Other foreign languages are a plus. Additional Information Your future job location offers you: flexible worktime options | benefits and services | childcare offers | medical services | employee discounts | various sports and health opportunities | on-site parking | catering facilities | good access to local public transport | room for creativity | urban infrastructure Please apply with English CV! Working Country: Hungary Legal Entity: Robert Bosch Kft.

Responsibilities

The representative will manage associates' HR-related requests via email or phone, ensuring compliance with SLAs and policies, while striving to increase customer satisfaction as the first point of contact. Complex issues must be forwarded, and required data must be accurately recorded in the Shared Service Framework and SAP-HR.