Customer Service Representative at Foulk Manor North

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

22.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Orders Processing, Email Communication, Telephone Communication, Handling Customer Concerns, Generating Daily Manifests, Route Driver Coordination, Service Technician Dispatch, Fund Reconciliation, Accounts Receivable Management, Payment Processing, Sales Lead Communication, Sales Report Support, Record Keeping, Product Knowledge, Pricing Structure Knowledge, Sales Solicitation

Industry

Retail Groceries

Description

Description At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you. Why Join Us? Be part of a trusted, established company Enjoy a supportive, team-oriented work culture Take pride in helping businesses stay fueled and focused Bring your drive, reliability, and commitment to excellence—and let’s brew success together! What you'll be doing – The Role: Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax. Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion. Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software. Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries. Dispatches Service Technicians to respond to repair calls and coordinates service installations. Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less. Processes and applies payments to customer accounts Communicates sales leads to appropriate branch personnel. Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence. Keeps records of customer interactions, processes customer accounts, and files documents. Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure. Solicits sales from customers during promotions. What’s in it for me? – The Benefits Starting hourly rate of $17.00 - $22.00 401(k) and company matching Medical, Dental and Vision Insurance Employee Assistance Program Flexible Spending Account Life insurance Paid vacation and sick time 9 paid holidays Requirements What you’ll bring – The Person: High school diploma or equivalent Past experience preferred Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Responsibilities

The representative will process incoming customer orders via phone, email, and fax, relaying concerns regarding products, services, and equipment to the appropriate team members promptly. Key duties also include generating daily manifests, coordinating service dispatch, reconciling customer funds received by drivers, and managing accounts receivable.