As a Customer Service Representative, you will be the face of our company, interacting with customers, understanding their needs, and providing solutions to ensure their satisfaction. Your goal will be to build strong customer relationships, resolve issues efficiently, and exceed customer expectations. If you’re passionate about delivering exceptional service and have excellent communication skills, this role is perfect for you!

REQUIREMENTS:

1. Communication Skills: Excellent verbal and written communication skills.
2. Customer Service Skills: Strong customer service skills, with a focus on resolving issues and ensuring customer satisfaction.
3. Problem-Solving: Ability to analyze problems and provide effective solutions.
4. Product Knowledge: Familiarity with products or services, or ability to quickly learn.

1. Customer Inquiries: Respond to customer inquiries via phone, email, or chat.
2. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.
3. Product Knowledge: Provide information about products or services, answering customer questions.
4. Order Management: Assist with order-related issues, such as tracking, cancellations, or returns.
5. Customer Feedback: Collect and document customer feedback to improve products or services.