Req ID#: 393958
Hunter Valley, New South Wales, New South Wales , AU
Job Description:

ABOUT US

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.
At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

ABOUT YOU

We’re looking for individuals with:

• Customer service experience (highly desirable)
• A genuine interest in banking or financial services
• Strong computer skills and the ability to navigate multiple systems
• Resilience and professionalism in a fast-paced environment
• A Grade 12 qualification (or equivalent)
• Student visa holders are welcome!

ABOUT THE ROLE

As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication.

WHAT YOU WILL DO

• Handle inbound calls and assist with a variety of general banking inquiries, including:
• Providing account balances
• Replacing debit and credit cards
• Updating personal information
• Resolving issues with online banking
• Investigating transactions and disputes
• Managing fraud inquiries
• Logging complaints and capturing feedback
• Provide accurate information and follow strict identification protocols
  Note: This role does not involve sales or upselling.