THE OPPORTUNITY

We are looking for a Customer Service Representative who is enthusiastic, detail-oriented, and passionate about renewable energy. This role is ideal for someone who enjoys working in a team, takes initiative and ownership of their responsibilities, and is committed to delivering excellent service.
You will work closely with our Key Account Managers and internal teams to support customers, process orders, and ensure a smooth and professional experience from start to finish.

GROWTH OPPORTUNITY

At Frankensolar Americas, we believe in recognizing and nurturing talent. This role offers significant growth potential for the right candidate. We are looking for someone who is not only passionate about customer service but also ambitious, self-motivated, and driven to succeed. The ideal candidate will take initiative, demonstrate leadership qualities, and consistently deliver results.
As you grow into the role and prove your capabilities, there will be an opportunity to step up into a Team Leader position. We are committed to supporting your professional development and providing a clear path for advancement within our organization.

• Deliver outstanding customer service and foster positive relationships with clients via phone, email and in person.
• Assist walk-in customers with product inquiries and payment processing.
• Respond promptly to emails, phone calls, and messages.
• Accurately enter and update customer and orders information in our system, Microsoft Dynamics 365 Business Central.
• Coordinate with logistics to ensure accurate shipping and timely delivery.
• Keep customers informed about stock levels, order status and delivery timelines
• Provide weekly updates on open orders and proactively communicate stock levels.
• Process returns, replacements, and shipping claims in collaboration with the shipping team.
• Support Key Account Managers and Procurement with inventory and order tracking.
• Handle online shop orders and maintain digital records of outgoing inventory.
• Reconcile freight invoices with accounting and communicate discrepancies internally and to customers.
• Participate in training and development opportunities to grow your product knowledge and customer service skills