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Customer Service Representative (Fraud) - Taguig at Gordon M. Buitendorp Associates, Inc.

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-Solving, Customer Profiling, Fraud Detection, Transaction Review, Pattern Identification, Call Handling, Tool Utilization, Root Cause Analysis

Industry

Staffing and Recruiting

Description

We are looking for CSRs to join a fast growing Fraud account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Protect customers and reduce fraud while maintaining a positive experience. Review accounts, transactions, and patterns to detect and prevent fraud. Identify trends that separate legitimate vs. fraudulent activity. Handle calls regarding potential fraud and confirm activity with customers. Use internal and external tools to determine if activity is fraudulent. Solve problems, find root causes, and recommend solutions. At least a High School Graduate Must have at least 6 months of solid BPO experience Must be conversant in both spoken and written English Amenable to work fully on-site in BGC Taguig Amenable to work on shifting schedule Can start ASAP

Responsibilities

The role involves protecting customers and reducing fraud while ensuring a positive client experience through effective communication and problem-solving. Key duties include reviewing accounts and transactions to detect fraudulent activity and handling related customer calls.