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Customer Service Representative - French - Braga at JUJUR
Braga, , Portugal -
Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, French, English, Communication Skills, Problem-Solving, Technical Support, Empathy, Team Collaboration, Detail-Oriented, Organizational Skills, Adaptability, Software Learning

Industry

Business Consulting and Services

Description
Position: Customer Service Representative Location: Braga, Portugal Work model: Hybrid Employment type: Fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems. Foster positive relationships by delivering prompt and courteous support. Support customer satisfaction and long-term engagement by ensuring effective resolution of issues. Maintain a professional and empathetic approach in all customer interactions. Work collaboratively with colleagues and leadership to achieve team objectives. Share insights on recurring challenges and suggest opportunities for process or service improvements. REQUIREMENTS: Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level. Previous experience in customer service would be advantagous Strong verbal and written communication skills across various platforms (phone, email, chat, social media). Basic understanding of customer service principles and the ability to follow standard procedures. Ability to handle technical inquiries and troubleshoot common issues with guidance. Ability to quickly learn new softwares and technologies Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment. Organized, detail-oriented, and able to manage multiple tasks simultaneously. Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: Working schedule: Monday to Friday, 7AM-7PM, rotating schedule Opportunity to work with a leading global travel & tourism brand Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts
Responsibilities
The Customer Service Representative will handle inquiries and requests across various communication channels while ensuring accurate updates in internal systems. They will foster positive relationships by delivering prompt and courteous support to enhance customer satisfaction.