Customer Service Representative - French - Braga at JUJUR

Braga, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, French, English, Communication Skills, Problem-Solving, Technical Inquiries, Organizational Skills, Detail-Oriented, Team Collaboration, Empathy, Adaptability, Software Learning, Back Office Management, Ticketing, Customer Satisfaction, Process Improvement

Industry

Business Consulting and Services

Description

Position: Customer Service Representative Location: Braga, Portugal Work model: On Site Employment type: Fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems. Responsible for managing back office reservations, ticketing, modifications, cancellations. Foster positive relationships by delivering prompt and courteous support. Support customer satisfaction and long-term engagement by ensuring effective resolution of issues. Maintain a professional and empathetic approach in all customer interactions. Work collaboratively with colleagues and leadership to achieve team objectives. Share insights on recurring challenges and suggest opportunities for process or service improvements. REQUIREMENTS: Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level) Previous experience in customer service would be advantageous Strong verbal and written communication skills across various platforms (phone, email, chat, social media). Basic understanding of customer service principles and the ability to follow standard procedures. Ability to handle technical inquiries and troubleshoot common issues with guidance. Ability to quickly learn new software and technologies Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment. Organized, detail-oriented, and able to manage multiple tasks simultaneously. Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: Working schedule: Monday to Saturday - 8AM-6PM (Rotative Shifts) Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more!

Responsibilities

The Customer Service Representative will handle inquiries and requests through various communication channels and manage back office reservations, ticketing, modifications, and cancellations. They will also foster positive relationships by delivering prompt and courteous support to ensure customer satisfaction.