REQUIREMENTS:

• Fluency in both English and French (spoken and written) is mandatory
• Previous customer service experience (call center or client-facing role preferred)
• Strong communication and interpersonal skills
• Excellent problem-solving and multitasking abilities
• Comfortable working in both in-office and remote environments
• Proficient with basic computer applications and customer service software

ABOUT THE ROLE:

We are currently hiring a Bilingual Customer Service Representative (English & French) to join our dynamic support team. In this role, you will play a key part in ensuring our customers receive timely, professional, and accurate support in both English and French. Your strong communication skills and customer-first attitude will help us continue delivering exceptional service across Canada.

KEY RESPONSIBILITIES:

• Communicate with customers via phone, email, and chat in both English and French
• Provide knowledgeable, accurate, and prompt assistance regarding products, services, and inquiries
• Troubleshoot and resolve issues with professionalism and empathy
• Document customer interactions and feedback accurately in internal systems
• Collaborate with internal departments to resolve complex queries
• Uphold company service standards in every customer interaction