Customer Service Representative (French-speaking) - Cash App Services at Concentrix Corporation United States

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French, English, Analytical Skills, Troubleshooting Skills, Mobile Apps, Digital Payments, Customer Service, Communication Skills

Industry

IT Services and IT Consulting

Description

Job Title: Customer Service Representative (French-speaking) - Cash App Services Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of finance. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a Customer Service Representative, you will: Provide assistance through phone, email, chat, or social media platforms. Answer questions about features, functionality, and account setup. Help customers resolve app-related technical issues, such as login errors or payment delays. Guide users through the account creation or identity verification process. Build and maintain a positive customer experience by being empathetic and professional. Escalate unresolved or complex issues to higher-level support or technical teams. Your qualifications Concentrix is a great match if you: Have a High level of French (Oral and written) and are fluent in English (C1) Have strong analytical and troubleshooting skills to resolve customer queries effectively. Are Familiar with mobile apps, digital payments, and online platforms. Have the ability to understand customer concerns fully and provide appropriate solutions. Previous experience in customer service, support roles, or call centers is often preferred. If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Lisbon, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position. Location: PRT Lisbon - Av. Mediterraneo, N°1 Language Requirements: French (Required) Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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Responsibilities

As a Customer Service Representative, you will assist customers through various communication channels and help resolve app-related technical issues. You will also guide users through account creation and identity verification processes while maintaining a positive customer experience.