Location
Edinburgh
Employment Type
Full time
Location Type
On-site
Department
Customer Services & Operations
Customer Services
Compensation
£24.5K – £28.5K
The top end of the starting salary range may not always be the top end of our banding. If you’re unsure, you can check with one of our recruiters.
Overview
Application

ABOUT US:

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

• Taking ownership of customer enquiries - listening, solving and following through to resolution.
• Logging and updating cases using our systems (you’ll be juggling a few tools at once).
• Sharing your knowledge of our website, mobile app and services to help customers get the most out of Trainline.
• Spotting opportunities to provide extra help or advice, even when it goes beyond the initial question.
• Handling payments and sensitive info with care and professionalism.
• Writing clear follow-up correspondence and navigating multiple systems with speed and accuracy.
• Staying on top of new features, updates and tools, so your advice is always current and confident.
• Working independently to go above and beyond, escalating issues when it’s the right thing to do.