CUSTOMER SERVICE REPRESENTATIVE-FT at Cutter Aviation

Prescott, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

19.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Multitasking, Organizational Skills, Computer Literacy, Radio Communication, Phonetic Alphabet, Military Time, Conflict Resolution, Airfield Management, Billing and Payments, Dispatching

Industry

Airlines and Aviation

Description

Description Summary Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community. Key Duties Actively uses the following to meet customer needs: Acknowledge customer dissatisfaction and resolve complaints. Refer unresolved customer grievances to designated departments. Monitor the arrival, parking, refueling, loading, and departure of all aircraft. Determine charges for services requested, collect payments, or arrange for billing. Reservation process; keep records of customer interactions and transactions. Record details of inquiries. Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc. Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. Catering to customers; confer with customers by telephone or in person in order to provide information about products and services. Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle. Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products. Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft. Other duties and responsibilities as assigned. Requirements Requirements and Skills Must be able to multitask. 1-3 years of Customer Service Experience. Strong interpersonal and communication skills. Have professional appearance and mannerisms. Excellent Organizational and Customer Service skills with a sincere desire to assist customers. Must have computer skills. Ability to use radio communication, phonetic alphabet and military time. Other Requirements: Clean driving record. Able to pass a background check. Ability to pass a drug screening test.

Responsibilities

The CSR serves as the primary face of the company, managing aircraft arrivals, departures, and customer interactions. Responsibilities include coordinating fuel and catering, transporting passengers, and ensuring compliance with FAA and TSA regulations.