Job Title: Customer Service Representative
Department: Customer Service
Reports To: Operations and Customer Service Manager
Working Hours: Full Time – 37.5 hours
Location: Office based – Hook, Hampshire
Motohaus Powersports is one the UK’s most pro-active Motorcycle Accessory Distributors responsible for promoting and distributing some of the industry’s most innovative brands. An exciting opportunity has arisen within Motohaus Powersports for a new member to join the customer service team. Here’s a breakdown of the key responsibilities, qualifications, and benefits associated with this role:

QUALIFICATIONS:

• Customer Service Experience: Prior experience in a customer service role is beneficial.
• Multitasking Abilities: The ability to handle multiple tasks and inquiries simultaneously.
• Fast Learner: Being able to quickly learn about the company’s products and services.
• Good Communication Skills: Effective verbal and written communication skills are crucial for clear and helpful interactions with customers.
• Team Player: Ability to collaborate effectively with colleagues as part of a team.
• Calm Under Pressure: Maintaining composure and providing excellent service even during busy or challenging situations.
• Attention to Detail: A keen eye for accuracy in order processing and customer interactions.
• Additional Skills (Advantageous): Knowledge of motorcycles or motorcycle apparel and accessories is a plus but not mandatory.

• Customer Inquiries: You will be responsible for responding to customer inquiries, providing information about products, offering technical support, and general assistance via phone and email.
• Purchase Order Processing: Handle back-orders for items out of stock efficiently and accurately.
• Product Knowledge: Provide customers with accurate and up-to-date information about the company’s products and services.
• Issue Resolution: Assist customers in resolving issues, complaints, or problems by finding solutions or escalating them to higher-level support if necessary.
• Customer Relations: Listen to customer complaints, empathise with their concerns, and work to find solutions that meet their needs.
• Compliance: Ensure that company policies and procedures are followed when assisting customers, particularly regarding privacy and data protection.