CUSTOMER SERVICES SUPPORT

Full time permanent position (6 months probationary period as normal)
39 hours per week with the following hours:
- Monday to Thursday: 8am - 4:30pm
- Friday: 8am - 3:30pm
Starting salary of £24,863 with bonus opportunities linked to KPIs.
Location – Office based
Do you have experience of delivering outstanding customer service, if the answer is YES we want to hear from you. This is a fantastic opportunity to join our “best in class”, busy Kilmarnock head office.
As well as a competitive salary, we offer free parking, 28 days paid holiday (including bank holidays), employee benefits and pension scheme. So why not take the leap and apply to join our incredible business FuseBox.

OTHER REQUIRED SKILLS:

• SAP experience is an advantage although not a necessity.
• Strong time-management skills.
• Multitasking ability.
• Proficiency with office applications, and aptitude for learning new software and systems.
• Ability to maintain confidentiality of company information.
• Strong attention to detail.
• Excellent team interaction skills.
  Job Types: Full-time, Permanent
  Pay: Up to £24,863.00 per year

Benefits:

• Company pension
• On-site parking

Experience:

• Customer service: 1 year (preferred)

Work Location: In perso

• Day to day you will make and receive calls from FuseBox customers, providing tailored solutions with passion and pride ensuring optimum service levels are achieved.
• Correspond with customers and internal support teams by email.
• Problem solving – taking ownership of each and every query ensuring a speedy resolution, making a real, positive impact on our customers.
• Accurately input orders onto SAP, create & send order acknowledgements and amendments.
• Communicate effectively with internal departments.
• Ensure that the company’s processes and procedures are always followed.
• Any other duties as reasonably required