Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Join our dynamic Customer Experience Team (CET) in North Sydney, providing exceptional service to a wide range of B2B customers, including direct-to-clinic, grocery, and pharmacy wholesalers.
We’re looking for someone with at least 2 years of customer service experience – someone like many on our team: fast, strategic, and with a roll-up-your-sleeves mentality. You’re proactive, an independent learner, and comfortable navigating fast-paced environments. You’re driven to elevate the customer experience through genuine partnership with the purpose of deepening customer loyalty. You care about how customers work and think, and you’re eager to understand their needs while pushing forward, always curious and ready to explore new areas of the business.

Key Responsibilities:

• Manage end-to-end order processes across multiple channels (email, e-commerce, and EDI).
• Coordinate with internal teams and build strong customer relationships.
• Address and resolve task-related issues using existing solutions and analysis.
• Work independently with general supervision to solve moderately complex problems.
• Handle new account inquiries and set up new accounts.
• Analyse and process claims for aesthetic and wholesale customers.
• Track deliveries and resolve any delivery issues with our 3rd party vendors.
• Manage invoicing, ensuring accuracy and timely entry into internal and external systems.
• Respond promptly to customer inquiries via phone and email.

Skills & Qualifications:

• Minimum 2 years’ customer service experience.
• Relevant experience in order management or a similar role.
• Proficiency in ERP systems, CRMs, and order management platforms.
• Excellent communication and stakeholder engagement skills.
• High attention to detail and ability to navigate complexity.
• Strong Excel skills; familiarity with system integrations is a plus.
• Proven ability to manage a busy inbox and prioritise tasks.
• Thrive in a fast-paced, dynamic setting with a growth mindset.
• Resolve customer issues with empathy, efficiency, and professionalism.
• Not afraid to lean in, get involved, and drive new ways of working.

What we offer in return:

We are committed to providing a competitive salary package and additional benefits such as:

• Professional development opportunities and career advancement.
• Employee recognition and rewards for high performance.
• Health and wellness benefits to support your well-being.
• A supportive, inclusive, and diverse work culture – we plan to set you up for success.
• At Galderma, we empower people to thrive through collaboration and diversity.

Next Steps:

If your profile aligns with our needs, our recruiter will be in touch for an initial conversation.

• Selected candidates will meet the hiring manager virtually.
• Finalists will meet their future colleagues and one of our senior managers.

Our people make a difference.
At Galderma, you’ll work with diverse, talented people who are passionate about customer experience. We foster a collaborative, high-performing culture where people are encouraged to grow and excel.
We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion, sexual orientation, or age.
Apply now!

• Manage end-to-end order processes across multiple channels (email, e-commerce, and EDI).
• Coordinate with internal teams and build strong customer relationships.
• Address and resolve task-related issues using existing solutions and analysis.
• Work independently with general supervision to solve moderately complex problems.
• Handle new account inquiries and set up new accounts.
• Analyse and process claims for aesthetic and wholesale customers.
• Track deliveries and resolve any delivery issues with our 3rd party vendors.
• Manage invoicing, ensuring accuracy and timely entry into internal and external systems.
• Respond promptly to customer inquiries via phone and email