Customer Service Representative

at  Gallagher

Introduction:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor/Administration Agent. In this role, you will be responsible for providing exceptional service to our customers, handling their insurance claims inquiries via phone and email. You will also be responsible for accurately entering information into our internal systems.

How you’ll make an impact:

• Respond promptly and professionally to customer inquiries via phone and email, ensuring their satisfaction and resolving any issues they may have.
• Regularly monitor the email system for claim form requests and handle them efficiently.
• Update external databases with claims information, as required.
• Maintain effective communication with customers throughout the claims process.
• Adhere to the Data Protection Act, ensuring the confidentiality and security of customer information.
• Enter customer information accurately into our internal system.
• Assist prospective clients by answering their calls and explaining the claims process in relation to their insurance policy.
• Make outbound calls to customers as necessary.
• Support the claims department with various tasks, including claims handling, email correspondence, payment processing, document requests, and mail management.
• Perform general administration duties as needed.

About you:

• Previous experience in office administration, call center environment, customer service, or insurance is advantageous but not required.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office programs.
• Strong attention to detail and accuracy.
• Outstanding telephone manner.
• Ability to thrive in a fast-paced and busy environment.
• Strong organisational skills.
• Proactive attitude towards delivering excellent service levels.

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Please refer the Job description for details