Customer Service Representative at Gardens Alive Inc

Grove City, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

15.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Data Entry, Chat Support, Email Etiquette, Multitasking, Problem Solving, Grammar, Computer Literacy, Communication Skills, Upselling, Time Management

Industry

Retail

Description

Description Customer Sales and Service representatives provide front line sales and services to customers via inbound telephone calls, chat and email. These agents are responsible for maintaining high standards of performance, sales and service levels. Customer Service Representatives help our customers by offering solutions, identifying opportunities while serving multiple customers at one time. This role is responsible for resolving needs (questions, concerns, transactional issues, etc.), engaging the customer and confidently recommending a solution within the span of InkPixi process and policies. This key position represents the voice and philosophy of Ink Pixi to its customers. Essential Duties and Responsibilities · Provide a consistently high level of quality customer service · Navigate, look up and enter orders into the customer order entry system · Answer multiple chat queries simultaneously, while maintaining a focus on customer support · Remain current with new customer sales and service procedures · Maximize sales opportunities by offering customer upsells · Meet and sustain minimum performance, attendance and other metrics Knowledge, Skills & Abilities • 1 to 2 years’ experience in customer service, call center and sales or relevant experience • GED or High School Diploma. Some College preferred. • Demonstrates excellence in grammar and email etiquette • Oral Communication Skills – Rate and clarity of speech, tone, inflection and grammar • Ability to multitask and simultaneously navigate within multiple computer applications • PC Skills – Prior experience with computers and/or data entry • Composure – Ability to work in high paced environment and competently service customers • Adaptability – Ability to handle change in routine & available to accommodate flexible work hours • Ability to work independently as well as being a team player • Minimum of 25 wpm – while maintaining both grammatical and spelling accuracy • The ability to solve problems while maintaining a positive attitude Requirements Physical Requirements This position is regularly required to sit at a desk/computer for extended periods and may require visibility on camera as needed. Work Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job, with or without accommodation. Please note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This is a seasonal position. $15.00/hr The available shifts are as follows: Days- Monday-Friday 9am-6pm Evenings - 5 or 6pm to 9pm Saturdays- 9am-5pm and 10am to 6pm InkPixi is an equal opportunity employer.

Responsibilities

The representative provides front-line sales and service support via inbound calls, chat, and email while maintaining high performance standards. They are responsible for resolving customer inquiries, processing orders, and maximizing sales opportunities through upselling.