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Customer Service Representative (GDS Travel) - MOA Pasay at Tasq Staffing Solutions, Inc.

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-solving, Customer Profiling, First-call Resolution, Record Keeping, Team Collaboration, GDS Experience, Amadeus, Apollo, Sabre, Worldspan

Industry

Staffing and Recruiting

Description

We are looking for CSRs to join a fast growing Travel account. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets At least a high school graduate Must have at least 12 months of GDS Experience (Amadeus, Apollo, Sabre, Worldspan) Must be conversant in both spoken and written English Amenable to work fully on-site in MOA Pasay Amenable to work on shifting schedule Can start ASAP

Responsibilities

The role involves delivering exceptional service to clients via phone, email, and chat, focusing on prompt responses and resolving issues efficiently, ideally on the first call. Responsibilities also include maintaining accurate records and collaborating to improve service processes.