Customer Service Representative (German Speaker) at Dexcom

Vilnius, Vilnius County, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Attention to Detail, Problem-Solving, Collaboration, Communication Skills, Contract Management, Data Entry, Compliance Knowledge, Microsoft 365, Customer Support Experience

Industry

Medical Equipment Manufacturing

Description

Meet the team: The Contract Admin team is part of the broader GBS Lithuania Inside Operations group within Dexcom's Global Business Services (GBS) Centre, supporting teams across the EMEA region and Canada. We specialise in the administrative side of Dexcom's engagement creation process, helping our colleagues bring impact partnerships to life. As a Contract Admin Representative, you play a key role in ensuring a smooth and efficient contract life cycle. Your precision and proactive coordination provide essential support to our Marketing and Sales teams, who rely on your expertise to keep things moving. In this dynamic and collaborative environment, you'll manage contract intake, enter data into systems like Porzio or Ironclad, track progress, and actively communicate with all parties involved. This includes initiating problem-solving when needed and coordinating with Legal, Procurement, Compliance, business teams, and Healthcare Professionals to ensure timely and successful contract execution. Where you come in: You will manage Healthcare Professional engagement submissions for con tracting in the Porzio system, ensuring accuracy and compliance. You will determine the tier of Healthcare Professional based on their qualifications. You will develop and maintain contract records throughout their life-cycle with vendors, suppliers, venues, and other relevant parties using contract management systems. You will collaborate with internal stakeholders—such as Marketing, Sales, Legal, Compliance, and others—to gather requirements, support contract planning, and proactively initiate problem-solving when needed. You will assist in tracking invoice and payment statuses, helping to facilitate timely financial processing. You will provide initial guidance to contract requester, ensuring engagements align with Compliance, Legal, and Procurement policies. You will perform additional duties as assigned by management to support the overall objectives of the team and the company. What makes you successful: You have strong organisational skills and exceptional attention to detail. You demonstrate pro-activeness and problem-solving abilities, working independently and collaboratively across teams. You bring a strong ability to collaborate and drive results in a fast-paced environment. You have excellent English and Germain verbal and written communication skills. You are able to interpret contract-related data and follow documentation such as internal procedures, compliance guidelines, and operating instructions. You have working knowledge of Microsoft 365 Environment, Outlook, Teams and other productivity tools. You have previous experience in Operations or Customer Support, which is considered as a plus. What You'll Get: Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent. A comprehensive on-boarding and training on the job. Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities. Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. 5 additional vacation days, with potential for more for parents, students, and other cases with approval. Opportunity to work from other countries for up to 30 days per year. Health Insurance including reduced premiums available for dependent. Life and Accident insurance coverage. 3rd Pillar Private Pension plan. Health and Wellness programs, including access to online coaching and therapy sessions. Fertility, Family forming, Menopause and Men's health support services. Regular team-building events that foster collaboration and connection. Best-in-class training and career development programs. Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more. Access to a fitness tracking app with rewards for staying active. Free parking space at the city center office location. Travel: 0-5% Experience and Education Requirements: Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Responsibilities

Manage Healthcare Professional engagement submissions for contracting and ensure accuracy and compliance. Collaborate with internal stakeholders to support contract planning and problem-solving.