ABOUT GROVER

Unlock the future of tech with Grover! We’re revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and the Netherlands. Your journey to limitless possibilities begins with Grover!
We are looking for a motivated Customer Service Representative/Specialist full-time to join our talented Customer Experience team in our Berlin HQ, 3 days a week.

What you will contribute:

• Communicate with our customers across multiple channels
• Investigate and troubleshoot customer issues or complaints to find effective solutions
• Develop a deep understanding of our products/services to effectively assist customers
• Educate our customers on product features, best practices, and self-help resources
• Proactively contribute suggestions and ideas and implement them independently

❤️‍ WHAT YOU WILL LOVE ABOUT US:

• Hybrid model (3 days per week at our HQ) with 30 days per year to work abroad
• BVG monthly discount to drive you everywhere in Berlin
• Mental health support with Nilo.health
• Physical health support with Urban Sports Club
• 1 paid volunteering day per month
• Annual learning budget of 750€
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open & dog-friendly office located in Berlin-Schöneberg with regular events
• A diverse global team of 75 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends
  Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world.
  We are looking forward to e-meeting you

Please refer the Job description for details