Customer Service Representative (German-Speaking) – Global e-Commerce at Concentrix Corporation United States

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent In German, Fluent In English, E-Commerce Understanding, Call Center Experience, Service Industry Experience, Social Media Products Usage, Digital Advertising Understanding, Teamwork, Independent Work

Industry

IT Services and IT Consulting

Description

Job Title: Customer Service Representative (German-Speaking) – Global e-Commerce Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a Customer Service Representative, you will: Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status Review the reported issues within agreed turnaround times and standards of quality Escalate issues to our client in accordance with the MSA and this SOW on knowledge base Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer Your qualifications Concentrix is a great match if you: Are fluent, verbal and written in German (C1) Are fluent, verbal and written in English (B2) Have minimum education qualification of college degree or an equivalent diploma Have strong understanding of e-commerce Have experience working with call center (voice and non-voice) and service industry Are available for 24/7 rotating shifts Have the ability to work as a team member, as well as independently Are fluent with any social media products usage and basic understanding of digital advertising If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: Competitive salary (base and additional bonuses) Central location in Lisbon, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position. Location: PRT Lisbon - Av. Mediterraneo, N°1 Language Requirements: German (Required) Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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Responsibilities

As a Customer Service Representative, you will investigate and resolve issues reported by customers, ensuring adherence to service levels and driving customer satisfaction. You will also provide regular updates and escalate issues as necessary.