Customer Service Representative (German Speaking)

at  NCO Europe

Job Description: German Speaking Customer Service Representative

DESCRIPTION

The purpose of this role is to contact Global Telecoms Client customers by telephone and email, to secure payments to reduce outstanding and aging debt. In this role, associates must contact customers to discuss and resolve roadblocks to non-payment, occasionally liaising with internal partners.

This role of the Credit Specialist is to operate around 4 key dimensions:

• Reduce overdue and aging Accounts Receivables (AR) while building a human connection
• Maintain high quality standards in customer calls, emails and accounts worked
• Consistently exceed individual KPIs and contribute positively towards overall team performance
• Respond to change positively and assist Management to identify improvement opportunities in day to day tasks

Experience:

• customer service: 1 year (required

PRINCIPAL RESPONSIBILITIES

· Communicate effectively to secure payment commitments and monitor payment receipts from customers
· Create urgency and utilise questioning skills to identify primary root-cause for non-payment of all overdue invoices
· Complete thorough notation of all actions taken on Global Telecoms Client Collections system.
· Locate customer contact information and engage accounts payable teams in Retail companies by telephone and emails.
· End-to-End Account Management by liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams within our Global Telecoms Client.
· Deliver an exceptional experience to internal and external Global Telecoms Client customers.
· Translate customer correspondence (for agents supporting languages other than English).
Job Type: Full-time
Pay: £23,308.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• customer service: 1 year (required)

Language:

• German (required)

Work Location: In perso

This role of the Credit Specialist is to operate around 4 key dimensions:

• Reduce overdue and aging Accounts Receivables (AR) while building a human connection
• Maintain high quality standards in customer calls, emails and accounts worked
• Consistently exceed individual KPIs and contribute positively towards overall team performance
• Respond to change positively and assist Management to identify improvement opportunities in day to day task