DESCRIPTION

The purpose of this role is to contact Global Telecoms Client customers by telephone and email, to secure payments to reduce outstanding and aging debt. In this role, associates must contact customers to discuss and resolve roadblocks to non-payment, occasionally liaising with internal partners.

This role of the Credit Specialist is to operate around 4 key dimensions:

• Reduce overdue and aging Accounts Receivables (AR) while building a human connection
• Maintain high quality standards in customer calls, emails and accounts worked
• Consistently exceed individual KPIs and contribute positively towards overall team performance
• Respond to change positively and assist Management to identify improvement opportunities in day to day tasks

SKILLS, EXPERIENCE & ATTRIBUTES

• Experience of working in a customer service / collections / call centre
• Excellent verbal and written communication
• Good computer skills
• Analytical and problem solving
• Sufficient mathematical knowledge
• Attention to detail
• Ability to multi-task and set priorities
• Negotiation skills & conflict resolution
• Tenacity and resilience
• Treats customers as valued, respected, important individuals
• Actively supports initiatives to improve performance and drive efficiency
• Delivers expected results, exceeds KPI’s
• Shares best practice with the team
• Keeps others in the team up-to-date
• Is aware of effect of own behaviour on team morale/results
  Job Type: Full-time
  Pay: £24,810.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Language:

• German (required)

Work Location: In perso

PRINCIPAL RESPONSIBILITIES

• Communicate effectively to secure payment commitments and monitor payment receipts from customers
• Create urgency and utilise questioning skills to identify primary root-cause for non-payment of all overdue invoices
• Complete thorough notation of all actions taken on Global Telecoms Client Collections system.
• Locate customer contact information and engage accounts payable teams in Retail companies by telephone and emails.
• End-to-End Account Management by liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams within our Global Telecoms Client.
• Deliver an exceptional experience to internal and external Global Telecoms Client customers.
• Host conference calls with key stakeholders to facilitate resolution of complex billing issues and facilitate payments for overdue invoices.
• Participate in continuous improvement forums to help Managers identify opportunities to streamline day-to-day tasks.
• Translate customer correspondence (for agents supporting languages other than English).

This role of the Credit Specialist is to operate around 4 key dimensions:

• Reduce overdue and aging Accounts Receivables (AR) while building a human connection
• Maintain high quality standards in customer calls, emails and accounts worked
• Consistently exceed individual KPIs and contribute positively towards overall team performance
• Respond to change positively and assist Management to identify improvement opportunities in day to day task