Customer Service Representative (German-speaking) - Smart Energy

at  Concentrix

Job Title:
Customer Service Representative (German-speaking) - Smart Energy
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Have a high level of German (written and oral) and a good level of English
• Have excellent communication skills coupled with empathy and team spirit.
• Have previous experience in Customer Service
• Have a taste for new technologies

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Answer and handle cases and errands from the main channels such as phone, chat, and mail.
• Handle questions from B2C customers.
• Resolve product or service problems by clarifying the customer’s complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Remote work in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe