KNOWLEDGE, SKILLS AND COMPETENCIES:

Education equivalent to College Degree in Business, or the equivalent in related work experience, demonstrating the ability to focus on quality and procedures.

• Minimum of two years of account management/customer service experience, including two

or more years of customer service management experience.

• Demonstrates knowledge of retail, pharmaceutical or environmental industry a plus.
• Demonstrates good knowledge of Microsoft Office including Excel, Outlook, Word and PowerPoint; and a general knowledge of general database use.

Provides customer service via telephone and email to assigned Client Accounts. This includes, but is not limited to, terms and conditions of contract, complaints, pricing issues, changes, claims processing, etc. Follows up with customers on a regular basis to ensure that resolution meets their needs.

• Develops and maintains rapport with customers, and/or manufacturers, via telephone and

email, in order to build and maintain an excellent working relationship.

• Regularly coordinates responsibilities with multiple internal departments including but not

limited to, IT, and Operations. Contact with Operations to ensure accurate completion of

warehouse activity.

• Provides regular and adhoc reporting and assistance to various GFL Managers and clients.This could include, but not be limited to, customer revenue and volume trend analysis, newclient statistics, and adhoc account reports.
• Identify and implement process improvements for coordinating activities between departments. Consistently look to improve procedural processes and gathers feedback from clients on a regular basis.
• Perform other duties and responsibilities, as assigned