JOIN OUR FUN-LOVING GLOBAL TEAM OF PASSIONATE PEOPLE DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES!

We are in search for a Customer Service Representative. In this role, you will be handling customer queries from first contact to resolution for our Dutch market. Working as part of a vibrant team in a fast-paced environment, you will deliver exceptional customer service. Actively listening to understand the needs of each customer and advising them on the right products to achieve their healthy lifestyle goals! Taking ownership and responsibility of customer queries, you will ensure timely and accurate resolution of customers’ problems within agreed service levels.

What you will be doing;

• As one of our Customer Service Representatives, you’ll work across a wide range of platforms (telephone, e-mail, chat messaging and social media), responding to customer questions, concerns and complaints for the Body & Fit.
• Further to training, you’ll create and update customer queries accurately via our case management system Freshdesk.
• You’ll proactively work to resolve customer complaints, escalating appropriately when required to achieve a swift and positive outcome.
• You’ll build relationships with colleagues in addition to a range of stakeholders in our business whose expertise and support you’ll rely upon to make things happen.
• Utilising your product knowledge you’ll confidently furnish the customer with information and advice on our products.
• You’ll spot opportunities to promote our amazing products that customers aren’t taking advantage of.
• You’ll play a key role in capturing customer insight, enabling the business to drive a continuous improvement culture
• You’ll maintain an up-to-date knowledge of trends and developments in the field of sport, diet, nutrition and healthy lifestyles.
• You’ll have the opportunity to take a proactive approach in contributing to the continuous improvement of our services and our commitment to ultimately increase our customers satisfaction.

• As one of our Customer Service Representatives, you’ll work across a wide range of platforms (telephone, e-mail, chat messaging and social media), responding to customer questions, concerns and complaints for the Body & Fit.
• Further to training, you’ll create and update customer queries accurately via our case management system Freshdesk.
• You’ll proactively work to resolve customer complaints, escalating appropriately when required to achieve a swift and positive outcome.
• You’ll build relationships with colleagues in addition to a range of stakeholders in our business whose expertise and support you’ll rely upon to make things happen.
• Utilising your product knowledge you’ll confidently furnish the customer with information and advice on our products.
• You’ll spot opportunities to promote our amazing products that customers aren’t taking advantage of.
• You’ll play a key role in capturing customer insight, enabling the business to drive a continuous improvement culture
• You’ll maintain an up-to-date knowledge of trends and developments in the field of sport, diet, nutrition and healthy lifestyles.
• You’ll have the opportunity to take a proactive approach in contributing to the continuous improvement of our services and our commitment to ultimately increase our customers satisfaction