Customer Service Representative at GLOBAL BLUE UK LTD

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Salesforce, MS Office, Analytical Skills, Multi-tasking, Stress Management, Attention To Detail, Teamwork, Data Analysis, Reporting

Industry

Software Development

Description

Key responsibilities • Communication with customers in written and via phone with defined SLA (response time) and quality standards • Keeping records of customer´s interaction and contacts • Researching required information using internal systems and resources • Communication and coordination with CS Team members, internal departments, and GB offices • Following-up in customer inquiries not immediately resolved • Identifying and escalating priority issues • Recommending process improvements • Duties and responsibilities can be changed after arrangement • Principal accountably • Providing customers with correct and complete information • Ensuring maintaining of KPIs and SLAs • Ensuring the contact logging software is correctly used to allow reports and analysis • Maintaining internal rules Qualifications • Secondary education degree or University degree (Bc/MA) • Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken) • Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken) • PC literate with experience with MS Office • Good communication skills Key competencies • Previous experience in Customer Service is an advantage (international environment is a significant advantage) • Customer oriented • Attention to detail and accuracy • Enjoys a fast paced, ever-changing environment • Team player • Good analytical skills, focused on problem solving • Ability to handle stress • Multi-tasking • Experience with Salesforce At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.

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Responsibilities

The representative will manage customer inquiries via phone and writing while maintaining quality standards and internal KPIs. They are responsible for documenting interactions, researching information, and escalating priority issues to ensure efficient resolution.