Customer Service Representative Logistics (m/f/d)

For over 50 years, ITC Logistic has been driving movement in global supply chains – with a focus on quality, reliability, and modern technology. As part of the NTG Group, we combine operational strength with international reach and innovative thinking. We stand for smart transport and logistics solutions that work – today and tomorrow. To strengthen our team in 47877 Willich, we are looking for a full-time Customer Service Representative for Logistics (m/f/d)

to start immediately. Our benefits for you

• A modern, fully air-conditioned workplace
• Special payments
• A secure job!
• Company parking spaces directly in front of the building
• Coffee bars with free drinks and fruit on every floor
• A spacious lounge with relaxation loungers, foosball table, pool table, etc.
• Employee events
• Training and further education opportunities
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Your tasks:

As a customer service representative (m/f/d), you are the central point of contact between our customers, drivers, freight forwarders, and internal departments. You ensure that our customers are always well looked after and that their shipments arrive reliably at their destination.

Your tasks at a glance:

• Customer support and advice via telephone and email
• Handling customer inquiries regarding deliveries, shipment status and deadlines
• Monitoring and tracking of ongoing shipments
• Coordination with drivers, freight forwarders and internal specialist departments
• Handling of complaints and delivery discrepancies
• Recording and maintaining order and customer data
• Fast and solution-oriented resolution of problems in day-to-day business
• Ensuring high customer satisfaction
• Creating reports
• Damage management
• Quality management
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