Customer Service Representative at Goldfish Swim School - Pittsford

Town of Brighton, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Organizational Skills, Customer Service Mindset, Multitasking, Fast-Paced Environment, Sales Techniques, Record Keeping, Problem Solving, Time Management, Computer Skills, Call Handling, Performance Metrics, Email Correspondence, Voicemail Management, Scheduling

Industry

Wellness and Fitness Services

Description

We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate. Benefits: Flexible hours Great pay Valuable work experience Increased social opportunities Future references/referrals Requirements: Excellent interpersonal, communication, and organizational skills Strong customer service mindset with the ability to meet performance goals Must pass background examinations (included with training) High school diploma or GED preferred Some college coursework highly preferred Minimum of one year of customer service and/or administrative office experience required Intermediate computer skills preferred (Word, Excel, and other software systems) required Ability to multitask, stay organized, and work in a fast-paced call environment Job Title: Customer Service Representative Reports to: Managers FLSA Status: Non-Exempt Summary: We are seeking a friendly, motivated, and results-driven Customer Service Representative to join our team. This role operates in a call-center environment and plays a key part in helping families enroll their children in swim lessons. The ideal candidate is comfortable on the phone, enjoys helping others, and can consistently meet performance metrics related to calls, customer experience, and enrollments. Duties and Responsibilities: 1. Answer incoming phone calls promptly and professionally; screen, direct, and respond to inquiries 2. Make outbound calls to prospective and current members regarding swim lessons, scheduling, and account follow-ups 3. Process student registrations using effective sales and customer service techniques 4. Meet and maintain assigned performance metrics (call volume, conversions, follow-ups, etc.) 5. Check and respond to voicemail and email correspondence in a timely manner 6. Make collection calls to resolve open account balances 7. Schedule birthday and pool parties 8. Resolve customer questions and concerns with a calm, professional, and solution-focused approach 9. Maintain accurate records using internal systems 10. Perform additional duties as assigned by management Education/Experience: High school diploma or GED preferred. Some college highly preferred. One year of previous customer service and/or administrative office experience preferred. Intermediate level computer skills preferred using Word, Excel and other software systems.

Responsibilities

The Customer Service Representative will answer incoming calls, make outbound calls, and process student registrations for swim lessons. They will also resolve customer inquiries and maintain accurate records.