• End-to-End Order Management: Manage complete order lifecycle, from preparing sales quotations in CRM and verifying lead times to processing purchase orders and managing shipments to ensure on-time delivery.
• Customer Relationship Management: Serve as a first point of contact for customers, building strong relationships through regular communication to review open orders, proactively resolve issues, and align our services with their needs.
• Cross-Functional Collaboration: Partner with Sales, Materials Management, and Operations teams to anticipate project timelines, identify potential scheduling conflicts.
• Post-Sales Support: Process approved customer rebates, stock returns, and assist with the quality and warranty processes to ensure a seamless customer experience.
• Team Contribution & Development: Actively engage in continuous training on products and systems while providing backup support to colleagues to foster a cooperative team environment.

REQUIRED QUALIFICATIONS AND EXPERIENCE FOR CONSIDERATION

• Degree in Business or related discipline with at least 1 year of working experience in Order Fulfilment environment.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills and with good telephone etiquette.
• Real Estate Assistant Agent license preferred .
• Previous experience in Contact Centre and Customer Support role .
  Job Type: Full-time
  Pay: $65,000.00 – $70,000.00 per year

Benefits:

• Work from home

Education:

• Bachelor Degree (Preferred)

Experience:

• customer service: 1 year (Preferred)

Licence/Certification:

• Real Estate Agent/ Assistant Agent License (Required)

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Sydney NSW 2000
Application Deadline: 30/08/202

Please refer the Job description for details