Our number one priority at Good to Great Solutions is our overall relationship with our consumers, so we need an entry-level Customer Service Representative who can represent us to the standard we have set today by making consumer relations their main priority in the workplace and focusing on creating interpersonal connections with each and every one of our clients. The effort we put into making sure our clients are satisfied with our services is what helped us form such a strong relationship with multiple nationally recognized companies, and as we move towards more partnerships, campaigns, and geographical expansion our need for an entry-level Customer Service Representative has become very evident. In order to continue the growth of our company, we are excited to bring in an individual that looks to be a part of a future premier sales and consulting firm!
The entry-level Customer Service Representative is the main point of direct contact for our clients, so if you find passion in client interaction, then you may be a great fit for the role. Any applicant with a consumer-focused mindset and a passion for growing as an entry-level Customer Service Representative is encouraged to apply. Being the direct point of contact, the main objective of the entry-level Customer Service Representative is to personalize any interaction with our clients. As opposed to sending a letter in the mail or even reaching them on more of a digital level, we have found that a hands-on perspective and tailored to the specific individual needs of our clients is a more efficient method for our entry-level Customer Service Representative to directly assist our clientele!

Entry-Level Customer Service Representative Responsibilities:

• Be the first point of contact between the consumer and our company, and make sure there

is a clear communication line to help identify problems and solutions

• Understand the company’s goals and values, and effectively represent us in the proper

manner

• Troubleshoot and close client transactions efficiently and with a high level of customer

service

• Manage multiple accounts and use extensive product knowledge to meet all of their

specific needs

• Handle customer inquiries with a friendly and inviting tone to ease the transaction overall

and finalize potential sales

• Exchange feedback with our account managers from a firsthand perspective to further

improve the company and adjust to different sales and consulting techniques

• Absorb valuable company information such as product knowledge, consumer trends, and

the overall history & goals to fully be able to promote it, thus growing revenue while
contributing to professional and personal growth in the process

Entry-Level Customer Service Representative Requirements:

• 1+ years of work experience in a customer support role
• Proficient communication and people skills
• Passion for relationship building in a professional business setting
• Multi-tasking ability in fast-paced, time-sensitive situations
• An upbeat attitude that matches and improves the level of other co-workers
• A student mentality that implements constructive criticism and uses it to develop their

skills

• The willingness and motivation to go beyond expectations and exceed standards

Additional Opportunities At Good to Great Solutions For Our Entry-Level Customer

Service Representative:

• Accessibility to senior level team members, always available to mentor and train
• Take charge of your future and set yourself up with a stable, long-term career
• Availability to cross-train for different departments
• Not only earn professional growth experience but also personal growth as well
• Become part of a team-oriented culture, which includes team nights and a collaborative

work environment
Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Do you have availability to commute to L5T 2C5 on a daily basis?

Work Location: In perso

• Be the first point of contact between the consumer and our company, and make sure ther