Customer Service Representative at GoTyme PH (Philippines)

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Issue Resolution, Critical Decision Making, MS Office, PowerPoint, Excel, Word, English Communication, Tagalog Communication, Analytical Skills, Problem Solving

Industry

Financial Services

Description

Join SAVii: Transforming Employee Wellness Across Emerging Markets About SAVii SAVii is the leading financial wellness platform in the Philippines, dedicated to revolutionizing the employee benefits landscape. Founded in 2017, we provide 360-degree salary-linked wellness services that empower HR leaders to support their teams' financial health. Important Note for Applicants: SAVii was recently acquired by GoTyme Bank, the country’s fastest-growing digital bank. While this position is hosted on the GoTyme Bank career page, you are applying specifically for a role within the SAVii organization. This partnership allows us to leverage GoTyme’s banking infrastructure to further our mission of financial inclusion. Our Culture At SAVii, we operate under a remote-first philosophy, prioritizing results and employee well-being. We foster a culture of collaboration, respect, and continuous professional growth. Our environment is fast-paced and execution-oriented, designed for individuals who are comfortable challenging the status quo and taking ownership of their contributions. Key Responsibilities: As a Customer Service Representative, you will: Provides End-to-end approach for issue resolution Resolve inquiries by having a solution oriented thinking and critical decision making Abide by and perform to the best of your abilities all functions, duties, and responsibilities to be assigned by the Employer in due course Comply with the orders and instructions given from time to time by the Employer through its authorized representatives Shall not disclose any confidential information in respect of the affairs of the Employer to any unauthorized person Perform any other administrative or non-administrative duties assigned by any representative of the Employer from time to time either through direct written order or by oral assignment Why Join SAVii? Joining SAVii means contributing to a platform that directly improves the lives of thousands of employees. We offer a competitive benefits package, flexible work arrangements, and a professional environment that encourages diversity and innovation. Commitment to Diversity & Inclusion SAVii is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and believe that a diverse range of perspectives is essential to our success as a fintech leader. Application Process If you are a driven professional looking to make a meaningful impact in the financial wellness space, we invite you to apply. College graduate Under-graduate (2yrs working experience in any Customer Service related industry) Amenable to shifting schedules Knowledge about MS Office (PowerPoint, Excel, World) Good verbal/written communication in English and Tagalog Good analytical and problem solving skills

Responsibilities

The role focuses on providing end-to-end issue resolution for customer inquiries using solution-oriented thinking. It also involves performing administrative duties and maintaining strict confidentiality of employer affairs.