ABOUT AUTO PARTS GROUP (APG):

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a “Real Advantage.”
APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

ABOUT YOU:

We are looking for someone who is:

• Passionate about customers and service.
• Experienced in customer service and sales, with strong relationship-building skills.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.

As a Customer Service Representative, you will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.