Grant Engineering Ireland is a leading manufacturer and supplier of high-efficiency heating products. We are seeking a motivated and customer-focused individual to join our office-based Customer Service team in Birr, Co. Offaly. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is eager to learn about heating technologies.

SKILLS & EXPERIENCE

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• A working knowledge of plumbing, heating, or electrical systems
• Proficiency in Microsoft Office and CRM systems.
• Ability to work independently and as part of a team.

• Handle pre- and post-sales enquiries from domestic and trade customers.
• Manage warranty calls, including logging issues, coordinating resolutions, and following up with service engineers.
• Provide technical advice and product guidance to customers over the phone and via email.
• Liaise with internal departments including Technical Sales, Service, and Dispatch to ensure smooth customer experience.
• Maintain accurate records of customer interactions and service requests.
• Support the team with order processing, returns, and documentation.