Customer Service Representative at Grant Engineering
Birr, County Offaly, Ireland -
Full Time


Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

30000.0

Posted On

06 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Interpersonal Skills, Plumbing

Industry

Outsourcing/Offshoring

Description

Grant Engineering Ireland is a leading manufacturer and supplier of high-efficiency heating products. We are seeking a motivated and customer-focused individual to join our office-based Customer Service team in Birr, Co. Offaly. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is eager to learn about heating technologies.

SKILLS & EXPERIENCE

  • Excellent communication and interpersonal skills.
  • Strong organisational and multitasking abilities.
  • A working knowledge of plumbing, heating, or electrical systems
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.
Responsibilities
  • Handle pre- and post-sales enquiries from domestic and trade customers.
  • Manage warranty calls, including logging issues, coordinating resolutions, and following up with service engineers.
  • Provide technical advice and product guidance to customers over the phone and via email.
  • Liaise with internal departments including Technical Sales, Service, and Dispatch to ensure smooth customer experience.
  • Maintain accurate records of customer interactions and service requests.
  • Support the team with order processing, returns, and documentation.
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