ANY OF THE FOLLOWING PROVINCES: QC, NB

Graymont is seeking a bilingual (English & French) Customer Service Representative to ensure exceptional customer experiences through effective coordination and communication. Reporting to the Customer Service Manager, the role involves supporting customer relationships, processing orders accurately, maintaining records in Salesforce, coordinating with internal teams, and collaborating with sales and plant operations to ensure timely delivery. The CSR will also address customer concerns and contribute to ongoing service improvements, demonstrating strong customer relationship skills and a proactive attitude.

QUALIFICATIONS:

• Education: Associate degree or diploma in Business, Logistics, or related field.
• Professional Experience: 3-5 years in Customer Service, Sales Support, Logistics Coordination, or similar roles preferred.
• Technical Requirements:
  o Experience with ERP systems (JD Edwards, SAP, etc.) and TMS platforms preferred.
  o Familiarity with Salesforce or other CRM tools is a plus.

o Exposure to business intelligence tools like Cognos is advantageous.

• Travel Component: Ability to travel 5–10% within North America; must reside within a reasonable distance from an airport.
• Schedule Flexibility: Willingness to work occasional after-hours, weekends, and holidays as needed
• Communication: Bilingualism is required for this role (English & French)

WHO WE ARE

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities throughout North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.
Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.
Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.
To learn more about the employment experience at Graymont, click here.
If you’re interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.