Customer Service Representative – Guitar Manufacturer at Warmoth Guitar Products

Puyallup, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

24.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Product Inquiries, Troubleshooting, Order Processing, Customer Satisfaction, Communication, Conflict Resolution, Problem-Solving, Organization, Attention To Detail, Email Etiquette, Phone Etiquette, Microsoft Office Suite, Typing, 10-Key

Industry

Music

Description

Description Hours: Full-time Monday - Friday, 8:30am -- 5:00pm Compensation: Starting Wage $18.00, Wage Range $18.00 - $24.00/hour Benefits: Medical, Dental, Vision, Life Insurance, Employee Assistant Program, Employee Discount Program, 401(k) with up to a 4% employer match, Paid Holidays, Vacation and Sick Leave Job Description This position will provide exceptional customer support by assisting with product inquiries, troubleshooting issues, processing orders, and ensuring customer satisfaction. The Customer Service Representative serves as the primary point of contact for musicians, retailers, and distributors, delivering knowledgeable guidance on guitar models, specifications, maintenance, and warranties. Primary Job Duties/Responsibilities Include: Interact with customers in a personable, positive, and respectful manner. Identify the customers’ needs and questions and address each of them. Review orders and communicate with the customer to resolve issues or incompatibility of parts. Manage escalated customer situations efficiently and professionally, remaining calm and collected. Answer phones, speaking in clear and calm tones, and adhering to approved call scripts. Reply to internal and external emails using approved templates. Process orders, thoroughly completing all steps when executing additions, changes, deletions, returns, etc. Maintain a thorough knowledge of all wood types, internal and externals parts, constructions, and compatibilities. Education and Experience: High school diploma or equivalent 2+ years Customer Service experience Experienced guitar player and/or bass player Knowledge, Skills, and Abilities: A general knowledge of: guitar manufacturers and models A thorough knowledge of: guitar set-up, assembly, repairs, replacements, modifications, etc. guitar/bass anatomy Skills: Excellent verbal and written communication Excellent interpersonal, negotiation, conflict resolution, and problem-solving Excellent organization and attention to detail Professional email and phone etiquette Positive and constructive attitude toward customers and helping musicians of all skill levels Team oriented with a high level of integrity and professionalism Able to: navigate and use basic Microsoft Office Suite programs (outlook, word, excel) type 40 wpm and 10-key by touch Working Environment: This position does not supervise other positions. It is full-time, onsite, Monday – Friday from 8:30 AM – 5:00 PM. This position works in a temperature-controlled office environment with three other Customer Service Department employees. This individual will work primarily independently but may interact with team members as needed throughout the day and occasionally with employees or delivery people who visit the office. This position will spend most of the day sitting at a desk, working at a computer, speaking on the phone, or with individuals in person, and must be able to move up to 20 pounds. Who We Are Warmoth Guitar Products, maker of the finest custom guitar and bass parts on the planet, is a family owned and operated business located in Puyallup on South Hill. Warmoth is the largest manufacturer of quality custom guitar and bass parts in the US for over 45 years. We love guitars and our customers love them too. Learn more about us at www.warmoth.com. For consideration, please respond with: Resume Include 2-3 references with at least 2 from work-related experiences Describe any qualities that you possess that are listed in the Requirements section and how they would benefit our company Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

Responsibilities

This role involves providing exceptional customer support by assisting with product inquiries, troubleshooting issues, processing orders, and serving as the primary contact for musicians and retailers regarding guitar models, specifications, and warranties. Key duties include interacting positively with customers, identifying needs, resolving order issues, managing escalations professionally, and adhering to communication scripts and templates.