Customer Service Representative at GWA Group

Whau, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Technical support, Administration, Communication, Attention to detail, Problem solving, Order management, Email management, Product knowledge, Relationship building

Industry

Wholesale Building Materials

Description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time. Customer Experience Representative Hybrid working – office and home Varied customer support – merchants, plumbers and customers Calm, solution‑focused calls – minimal escalations This role sits within GWA’s New Zealand Customer Experience team, supporting customers, plumbers and merchants across a broad range of enquiries. It’s a varied role combining customer service, technical support and administration. You’ll respond to calls and emails, help people find the right information, and work with internal systems and product documentation to resolve issues. This isn’t a high‑pressure call centre role. Conversations are generally calm and solution‑focused, and you’ll be supported by a stable, experienced team. About the role Respond to phone and email enquiries from merchants, plumbers and customers Provide after‑sales support and product information Help answer technical questions or locate the right information Manage orders, emails and follow‑up actions Work within established processes, systems and workflows Build product knowledge through on‑the‑job training and support Ideally you’ll have Experience in customer service, support, admin or contact centre roles Confidence speaking with a range of people by phone and email Good attention to detail and comfort working with systems Willingness to learn technical products and processes A practical, solutions‑focused approach A trade or plumbing background isn’t required. Training is provided. The team You’ll join a well‑established team with long tenure and strong internal knowledge. Support is hands‑on and collaborative, with clear ways of working and shared knowledge across the group. Working at GWA GWA Group is an ASX‑listed business behind some of Australasia’s most recognised kitchen, bathroom and water brands, including Caroma, Dorf, Methven and Clark. We design, market and distribute products across Australia and New Zealand with a strong focus on quality, sustainability and long‑term relationships. If you enjoy learning new things, helping people solve problems, and working in a supportive team, we’d like to hear from you. Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position. GWA Group has a long history of innovation and dedication which goes all the way back to 1886. We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture. At GWA, we're not just a company, we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

Responsibilities

The role involves responding to phone and email enquiries from merchants, plumbers, and customers while providing technical support and product information. You will also manage orders, handle administrative tasks, and work within established systems to resolve issues.