Customer Service Representative at Hanes Companies

Edison, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order processing, Logistics coordination, Microsoft Word, Microsoft Excel, Documentation, Communication, Time management, Organizational skills, Problem solving, Data entry, Shipment tracking, Retail support, Administrative support

Industry

Building Materials

Description

Core Responsibilities 1. Retailer & Sales Support: Distribute daily order reports to assigned sales representatives Serve as a communication point for retailers regarding order status, product availability, and documentation needs Maintain accurate and timely updates to internal teams 2. Order Processing & Documentation: Collect, organize, and file all order‑related paperwork Verify order accuracy and availability prior to routing Maintain digital and physical documentation systems in accordance with internal standards 3. Logistics Coordination: Calculate truck space requirements for outgoing orders Prepare routing requests and communicate with logistics partners Track shipment timelines and escalate issues as needed Work with shipping department to ensure all orders are shipping on time and in full 4. Consumer Call Handling: Answer inbound consumer calls regarding product information Provide clear, accurate responses and escalate issues appropriately Maintain professionalism and brand‑aligned communication Required Qualifications: High school diploma or equivalent Proficiency in Microsoft Word and Excel Strong organizational and time‑management skills Clear verbal communication skills Ability to work in a fast‑paced office environment Preferred Qualifications (Not Required): Associate’s or Bachelor’s degree Prior experience in customer service, retail support, logistics, or administrative roles Familiarity with order management systems or routing processes Expectations: Attention to Detail: Ensures accuracy in reporting, documentation, and routing calculations Communication: Maintains professional, timely communication with retailers, consumers, and internal teams Organization: Manages paperwork, digital files, and daily workflows efficiently Problem‑Solving: Identifies issues in orders or routing and escalates appropriately Technical Proficiency: Comfortable with office software and learning new systems Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more! Equal Employment Opportunity/Veterans/Disability Employer

Responsibilities

The role involves supporting sales representatives with order processing, documentation, and logistics coordination to ensure timely shipments. Additionally, the representative handles inbound consumer calls to provide product information and resolve inquiries professionally.