COMPANY OVERVIEW

Canarm Ltd. is a leading manufacturer and distributor of lighting and home décor products across North America. Our Harmonized Home division combines style and function to bring innovative, affordable solutions to residential and commercial spaces. We pride ourselves on delivering outstanding products and exceptional customer service.

SUMMARY

As a Customer Service Representative within the Harmonized Home division, you will play a key role in delivering an exceptional customer experience. You will communicate directly with retail partners, e-commerce customers, and internal teams to manage orders, answer inquiries, resolve product issues, and support overall customer satisfaction.

QUALIFICATIONS

• College diploma in business, communications, or a related field preferred
• 1–3 years of customer service experience; experience in retail, e-commerce, or home décor industries is an asset
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational and problem-solving abilities
• Proficient in Microsoft Office (Excel, Word, Outlook); ERP and CRM system experience preferred
• Knowledge of lighting or home décor products is an asset
• Ability to work in a fast-paced, team-oriented environment
• Bilingual (English/French) is a plus but not required

• Respond to customer inquiries via phone, email, and online platforms in a professional and friendly manner
• Suggest improvements to customer service processes and help implement best practices
• Enter and manage customer orders accurately within the ERP system
• Provide product information, pricing, inventory status, and order tracking updates
• Communicate with shipping, sales, and warehouse departments to ensure timely order fulfillment
• Handle returns, warranties, and product-related concerns promptly and efficiently
• Collaborate with e-commerce platforms to address consumer requests and resolve issues
• Build and maintain strong relationships with retail and wholesale customers
• Maintain accurate customer records and documentation
• Support marketing and product launches by communicating product availability and updates
• Other ad hoc duties as required