Job Overview:
We are seeking a dedicated and compassionate Customer Service Representative or Receptionist. The ideal candidate will be responsible for providing exceptional service to patients, healthcare providers, and other stakeholders. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of healthcare processes.

Key Responsibilities:

• Respond to patient inquiries via phone, email, or in-person, providing accurate information regarding services, policies, and procedures.
• Assist patients with scheduling appointments, processing insurance claims, and managing medical records.
• Collaborate with healthcare professionals to address patient concerns and ensure a positive experience.
• Maintain a thorough understanding of healthcare regulations and policies to provide compliant and effective support.
• Handle complaints and resolve issues in a timely and professional manner.
• Stay updated on healthcare products and services to provide informed assistance.

Qualifications:

• College Graduate in any Field.
• Previous experience in a customer service role, Healthcare experience is a plus.
• Strong communication and interpersonal skills.
• Proficiency in computer systems
• Ability to work in a fast-paced environment and manage multiple tasks.

Skills:

• Empathy and patience in dealing with patients and their families.
• Problem-solving skills to address and resolve issues effectively.
• Attention to detail and strong organizational skills.
• Knowledge of medical terminology and healthcare processes.

Job Types: Full-time, Permanent
Pay: AED3,500.00 - AED4,000.00 per mont

• Respond to patient inquiries via phone, email, or in-person, providing accurate information regarding services, policies, and procedures.
• Assist patients with scheduling appointments, processing insurance claims, and managing medical records.
• Collaborate with healthcare professionals to address patient concerns and ensure a positive experience.
• Maintain a thorough understanding of healthcare regulations and policies to provide compliant and effective support.
• Handle complaints and resolve issues in a timely and professional manner.
• Stay updated on healthcare products and services to provide informed assistance