POSITION OVERVIEW

CSRs represent our organization and are the face of our company. Customer service representatives respond to customer inquiries via telephone and face-to-face meetings. The CSRs meet the needs of customers by providing quality service. The list below is not comprehensive of all potential job duties. Other duties may be assigned as needed.

PREFERRED SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to understand, read, write, and speak English. Individuals with the ability to speak Spanish are beneficial.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel, and PowerPoint. Individuals should also have knowledge of Microsoft Outlook, internet software, and other applications. (i.e. OMNI, S2V)

ADDITIONAL DAILY LAB DUTIES

• Ensure testing areas are sanitized between customers
• Communicate and coordinate with front counter Customer Service Representatives
• Score tests for select courses
• Troubleshoot computers when customers experience difficulties

REPORTING RESPONSIBILITIES

The Customer Service Representative reports directly to the Operations Manager or site Supervisor. This position does not have direct reports